Staff training and development

Training and other skills development can provide tremendous advantages for your business. It can:

• improve customer service
• increase staff productivity
• motivate your staff
• limit staff turnover
• improve public perception of your business
• build consistency in product and service delivery
• increase sales
• improve your bottom line
  

Training and development can help your tourism business to effectively use employee skills, provide new opportunities to improve those skills and increase employees’ satisfaction with their jobs and working conditions.

It is also important to develop your business skills as a business owner or manager.

Employees and employers in tourism and hospitality now have many options for quality training and education:

• through programs and short courses run by TAFE, private training providers and universities
• information and training services offered by the many business and industry associations. Significant benefits can be obtained from networking with like businesses
  

For further information also visit the Tourism Skills Development Guide Infosheet 4, Tourism Industry Qualifications.