Staff training and development

Training and other skills development can provide tremendous advantages for your business. It can:

improve customer service
increase staff productivity
motivate your staff
limit staff turnover
improve public perception of your business
build consistency in product and service delivery
increase sales
improve your bottom line

Training and development can help your tourism business to effectively use employee skills, provide new opportunities to improve those skills and increase employees’ satisfaction with their jobs and working conditions.

It is also important to develop your business skills as a business owner or manager.

Employees and employers in tourism and hospitality now have many options for quality training and education:

through programs and short courses run by TAFE, private training providers and universities
information and training services offered by the many business and industry associations. Significant benefits can be obtained from networking with like businesses


Resources Skills Development Infosheets are available at the Tourism Learning Space. Queensland Tourism Industry Council provides information regarding training and learning opportunities for operators. Train to Retain is an initiative offered through the Department of Education and Training and aims to help employers realise this through education and assistance to establish practices that ensure a quality training experience.